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Manuel
Customer Service & Quality Supervisor with 7+ years in BPO
Video resume
Customer service representative
I can help you out with this position since I have over 7 years as CS in the BPO industry, but also I have QA experience so that Quality is my key. Reach out and let me know how I can help you.
Contacto
Ayutuxtepeque, San Salvador, El Salvador
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceExpert
Handled customer inquiries and issues effectively in a fast-paced BPO environment.
Quality AssuranceAdvanced
Supervised quality assurance processes to ensure service quality standards were upheld.
Team LeadershipIntermediate
Led and supervised customer service teams, facilitating training and performance management.
Communication SkillsAdvanced
Communicated effectively with clients and team members to resolve issues and coordinate tasks.
Resumen
Experienced Customer Service and QA Supervisor with 7+ years in the BPO industry, specializing in client engagement, quality standards, and team leadership.
Logros Clave
- Provided over 7 years of customer service in the BPO industry, developing extensive client interaction skills.
- Gained experience as a QA supervisor, ensuring quality standards were met and maintained.
- Progressed from Customer Service Agent to Team Leader Supervisor, demonstrating leadership and operational responsibilities.
Habilidades
Customer ServiceQuality AssuranceTeam LeadershipCommunication Skills
Publicado en CazVid - 17 may 2026