This is my profileContact via CazVid
Manuel
Customer Service & Quality Supervisor with 7+ years in BPO
Video resume
Customer service representative
I can help you out with this position since I have over 7 years as CS in the BPO industry, but also I have QA experience so that Quality is my key. Reach out and let me know how I can help you.
Contact
Ayutuxtepeque, San Salvador, El Salvador
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Handled customer inquiries and issues effectively in a fast-paced BPO environment.
Quality AssuranceAdvanced
Supervised quality assurance processes to ensure service quality standards were upheld.
Team LeadershipIntermediate
Led and supervised customer service teams, facilitating training and performance management.
Communication SkillsAdvanced
Communicated effectively with clients and team members to resolve issues and coordinate tasks.
Summary
Experienced Customer Service and QA Supervisor with 7+ years in the BPO industry, specializing in client engagement, quality standards, and team leadership.
Key Achievements
- Provided over 7 years of customer service in the BPO industry, developing extensive client interaction skills.
- Gained experience as a QA supervisor, ensuring quality standards were met and maintained.
- Progressed from Customer Service Agent to Team Leader Supervisor, demonstrating leadership and operational responsibilities.
Skills
Customer ServiceQuality AssuranceTeam LeadershipCommunication Skills
Published on CazVid - May 17, 2026