Experienced in managing client accounts, processing payments, coordinating reservations, and providing technical support. Skilled in customer communication, document management, and multitasking in fast-paced environments, with proficiency in English and Spanish.
Provided solutions, responded to inquiries, and managed account updates for clients across telecommunications and service industries.
Updated order statuses, generated refunds, and managed document sending efficiently within customer accounts.
Effectively communicated via phone and email with clients, explaining policies, terms, and handling inquiries professionally.
Supported policy quotes, payment processing, and reservation coordination, ensuring smooth client service flow.
Virtual Intelligence
Created and sent policy quotes to clients via email., Processed payments for insurance policies., Updated and added mortgage loan information to client profiles., Communicated with clients by phone and email to remind them about upcoming or overdue payments.
Contact Point 360 - Enercare
Coordinate reservations for the various services provided by the company: maintenance, repair, and installation., Clearly present the terms and conditions of the services., Add value to customer accounts based on their needs.
Sykes - Verizon
Provide solutions to the various customer requirements., Provide clear information about statements, promotions, service usage, etc., Update relevant information within the customers' accounts., Issue refunds, schedule payment arrangements, provide details regarding past due balances.
Contact Point 360 - Enercare
Update the status of orders and services within customer accounts., Send insurance, warranty and lease agreements through email., Generate refunds for cancellation of insurance contracts.
High school
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