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Customer Service & Backoffice Specialist with 5+ years of multi-industry experience
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Competencies
Provided solutions, responded to inquiries, and managed account updates for clients across telecommunications and service industries.
Updated order statuses, generated refunds, and managed document sending efficiently within customer accounts.
Effectively communicated via phone and email with clients, explaining policies, terms, and handling inquiries professionally.
Supported policy quotes, payment processing, and reservation coordination, ensuring smooth client service flow.
Proficient in Python essentials for technical tasks and process automation within operational workflows.
Education
Languages
Summary
Experienced in managing client accounts, processing payments, coordinating reservations, and providing technical support. Skilled in customer communication, document management, and multitasking in fast-paced environments, with proficiency in English and Spanish.
Key Achievements
- Streamlined client profile updates across multiple roles, enhancing data accuracy and processing efficiency.
- Managed complex customer interactions including payments, account updates, and service coordination, ensuring client satisfaction.
- Handled diverse responsibilities from policy quotations and payments to service bookings and document management, demonstrating versatility.
Experience
Personal Trainer
Created and sent policy quotes to clients via email., Processed payments for insurance policies., Updated and added mortgage loan information to client profiles., Communicated with clients by phone and email to remind them about upcoming or overdue payments.
Booking Specialist
Coordinate reservations for the various services provided by the company: maintenance, repair, and installation., Clearly present the terms and conditions of the services., Add value to customer accounts based on their needs.
Customer Service Representative
Provide solutions to the various customer requirements., Provide clear information about statements, promotions, service usage, etc., Update relevant information within the customers' accounts., Issue refunds, schedule payment arrangements, provide details regarding past due balances.
Backoffice - Offline
Update the status of orders and services within customer accounts., Send insurance, warranty and lease agreements through email., Generate refunds for cancellation of insurance contracts.