Experienced call center professional with over five years in customer service, team leadership, and risk assessment roles across various organizations.
Provided customer support and complaint resolution across multiple companies, enhancing client satisfaction.
Investigated and evaluated suspicious activities, contributing to security protocols at Remitly.
Led and mentored team members at Sitel, fostering team development and collaborative problem-solving.
Supported online and physical store sales at Targe[link hidden], handling customer inquiries and complaints.
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