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Manuel
Customer Service & Risk Specialist with 5+ years in call center industry
Video resume
Dispatcher
I have 5 years of experience in the call center industry. I worked at Targe[link hidden] in sales online and physical stores and also solving complaints in the corporate office.nnI also worked at Sitel, I started as a CS rep in Monatglobal.com and after a few months I was promoted and became part of the leader and mentor team.nnFinally, I went to Remitly which is a remittance company and started working as a CS rep and then I was promoted as a fraud investigator Specialist and risk Specialist.
Contact
Masaya, Masaya Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support and complaint resolution across multiple companies, enhancing client satisfaction.
Risk & Fraud InvestigationIntermediate
Investigated and evaluated suspicious activities, contributing to security protocols at Remitly.
Leadership & MentoringIntermediate
Led and mentored team members at Sitel, fostering team development and collaborative problem-solving.
Sales SupportIntermediate
Supported online and physical store sales at Targe[link hidden], handling customer inquiries and complaints.
Summary
Experienced call center professional with over five years in customer service, team leadership, and risk assessment roles across various organizations.
Key Achievements
- Progressed from customer service representative to fraud and risk specialist at Remitly.
- Promoted to leadership and mentor team during tenure at Sitel.
- Accumulated over five years of experience working in diverse roles in the call center sector.
Skills
Customer ServiceRisk & Fraud InvestigationLeadership & MentoringSales Support
Published on CazVid - Jul 3, 2025