Dedicated customer service professional with experience in client support, coaching, and quality assurance roles across multiple organizations. Skilled in communication, responsibility, and problem-solving to enhance customer satisfaction and service quality.
Provided direct support to customers, addressing inquiries and resolving issues at ALORICA and Conduent.
Assisted in QA activities at Conduent, contributing to service quality monitoring.
Utilized strong communication abilities in customer interactions and coaching at Direct English.
Developed through consistent role adherence and soft skills enhancement across multiple positions.
ALORICA COMUNICATION GUATEMALA, LTDA
DIRECT ENGLISH GUATEMALA
CONDUENT BUSSINESS SERVICES S. A.
CONDUENT BUSSINESS SERVICES S. A.
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