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M

María

Customer Service Professional with Diverse Experience in Client Support

Contacto

Guatemala City, Guatemala, Guatemala
Disponible en CazVid
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Competencias

Customer ServiceIntermediate

Provided direct support to customers, addressing inquiries and resolving issues at ALORICA and Conduent.

Quality AssuranceBeginner

Assisted in QA activities at Conduent, contributing to service quality monitoring.

Communication SkillsAdvanced

Utilized strong communication abilities in customer interactions and coaching at Direct English.

Responsibility & DisciplineExpert

Developed through consistent role adherence and soft skills enhancement across multiple positions.

Idiomas

English
Spanish

Resumen

Dedicated customer service professional with experience in client support, coaching, and quality assurance roles across multiple organizations. Skilled in communication, responsibility, and problem-solving to enhance customer satisfaction and service quality.

Logros Clave

  • Handled customer inquiries and support roles across multiple companies, demonstrating adaptability.
  • Participated in quality assurance tasks to ensure service standards at Conduent Business Services.
  • Developed soft skills including responsibility, communication, and patience through varied client-facing roles.

Experiencia

customer service agent

ALORICA COMUNICATION GUATEMALA, LTDA
August 29 - Octuber 13

coach

DIRECT ENGLISH GUATEMALA
January 20th 2023 - February 25th 2024

customer service agent

CONDUENT BUSSINESS SERVICES S. A.
January 31th 2023 - December 20th 2025

temporary QA position

CONDUENT BUSSINESS SERVICES S. A.
January 6th 2025 - April 20th 2025

Habilidades

Customer ServiceQuality AssuranceCommunication SkillsResponsibility & Discipline
Publicado en CazVid - 17 may 2026
Ver más Servicio al Cliente en Guatemala CityIn English
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