Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
María
Customer Service Agent
Contato
Guatemala City, Guatemala, Guatemala
Disponível na CazVid
Competências
Customer ServiceIntermediate
Provided direct support to customers, addressing inquiries and resolving issues at ALORICA and Conduent.
Quality AssuranceBeginner
Assisted in QA activities at Conduent, contributing to service quality monitoring.
Communication SkillsAdvanced
Utilized strong communication abilities in customer interactions and coaching at Direct English.
Responsibility & DisciplineExpert
Developed through consistent role adherence and soft skills enhancement across multiple positions.
Idiomas
English
Spanish
Resumo
Dedicated customer service professional with experience in client support, coaching, and quality assurance roles across multiple organizations. Skilled in communication, responsibility, and problem-solving to enhance customer satisfaction and service quality.
Principais conquistas
- Handled customer inquiries and support roles across multiple companies, demonstrating adaptability.
- Participated in quality assurance tasks to ensure service standards at Conduent Business Services.
- Developed soft skills including responsibility, communication, and patience through varied client-facing roles.
Experiência
customer service agent
ALORICA COMUNICATION GUATEMALA, LTDA
August 29 - Octuber 13
coach
DIRECT ENGLISH GUATEMALA
January 20th 2023 - February 25th 2024
customer service agent
CONDUENT BUSSINESS SERVICES S. A.
January 31th 2023 - December 20th 2025
temporary QA position
CONDUENT BUSSINESS SERVICES S. A.
January 6th 2025 - April 20th 2025
Habilidades
Customer ServiceQuality AssuranceCommunication SkillsResponsibility & Discipline
Publicado na CazVid - 17 de mai. de 2026