María

Experiencia demostrada en Chat Support.

Experiencia demostrada en Email.

Experiencia demostrada en Zendesk.

Experiencia demostrada en Google Workspace.

Experiencia demostrada en MS Excel.

Provided personalized assistance via in-person and digital channels to local and international customers.. Resolved inquiries regarding product availability, electronic payment methods, and order tracking.. Maintained accurate records of transactions, daily cash balances, and sales performance data.

Delivered live bilingual support (Spanish & Portuguese) resolving customer needs in high-demand environments.. Handled complex requests, customer objections, and digital payments focusing on satisfaction and speed.

Managed omnichannel communication (messaging, email, phone) for inquiries and bookings in Spanish and Portuguese.. Efficiently resolved guest issues during stay and managed digital administrative records.

Managed chat and social media customer inquiries, post-sale support, and client retention.. Maintained inventory, sales tracking, and customer databases using MS Excel and Google Workspace.