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María
Contact
Competencies
Experiencia demostrada en Chat Support.
Experiencia demostrada en Email.
Experiencia demostrada en Zendesk.
Experiencia demostrada en Google Workspace.
Experiencia demostrada en MS Excel.
Education
Languages
Summary
Perfil profesional
Experience
Customer Support Representative
Provided personalized assistance via in-person and digital channels to local and international customers.. Resolved inquiries regarding product availability, electronic payment methods, and order tracking.. Maintained accurate records of transactions, daily cash balances, and sales performance data.
Bilingual Support Representative
Delivered live bilingual support (Spanish & Portuguese) resolving customer needs in high-demand environments.. Handled complex requests, customer objections, and digital payments focusing on satisfaction and speed.
Customer Support Representative
Managed omnichannel communication (messaging, email, phone) for inquiries and bookings in Spanish and Portuguese.. Efficiently resolved guest issues during stay and managed digital administrative records.
Customer Support & E-commerce Assistant
Managed chat and social media customer inquiries, post-sale support, and client retention.. Maintained inventory, sales tracking, and customer databases using MS Excel and Google Workspace.