Maria - Customer Service & Operations Manager with diverse industry expertise
Resumen
Experienced manager with a robust background in customer relations, team leadership, and operational oversight across diverse sectors, including travel, airline, and tech industries.
Logros Clave
- Held various managerial roles, showcasing progressive responsibility in customer relations and operational management.
Habilidades
Utilized CRM tools to manage customer interactions and improve service delivery.
Developed and conducted training programs for customer service staff to enhance team performance.
Handled client accounts across various sectors, ensuring customer satisfaction and retention.
Implemented effective workflow processes to streamline operations in customer service settings.
Applied Microsoft Office tools extensively for documentation, communication, and data analysis.
Idiomas
Experiencia
Account Manager / Operations Manager
Pain Spine NY
Customer Service Manager
City Communications
Customer Service Manager / Line Manager
Advanced Tech Solutions
Customer Service Manager Per Head
SRL Support S.A
Customer Care Supervisor
BCD Travel Agency
Customer Service Supervisor
BetCris
Travel Coordinator / Account Manager
Luxury Vacations S.A
Customer Service Manager
Taca Airlines
Front Desk Manager / Operation Manager
Norome Hotel & Resort
English Professor
Universidad Hispanoamericana
Interpreter and Logistics Manager
Baptist Medical & Dental Mission Nicaragua Fund
Educacion
UNAN- MGA
Bachelor Degree
Colegio Santa Teresita
Bachelor of Science
Universidad of Mobile
Translation Seminar
Lemor School
Intensive English Course
ULACIT - San Jose
Diploma
INA - Alajuela
Computer Courses
ULACIT - San Jose
M.D.
ULACIT - San Jose
Associate of Science