This is my profileContact via CazVidMaria
Customer Service & Operations Manager with diverse industry expertise
Contact
San José, San José, Costa Rica
Available on CazVid
Competencies
Customer Relationship Management Software (CRM)Intermediate
Utilized CRM tools to manage customer interactions and improve service delivery.
Personnel Training and DevelopmentAdvanced
Developed and conducted training programs for customer service staff to enhance team performance.
Account ManagementAdvanced
Handled client accounts across various sectors, ensuring customer satisfaction and retention.
Workflow ManagementIntermediate
Implemented effective workflow processes to streamline operations in customer service settings.
Microsoft Office Suite (Outlook, Word, Excel)Advanced
Applied Microsoft Office tools extensively for documentation, communication, and data analysis.
Education
Bachelor Degree
UNAN- MGA
Completed 1998-12
Bachelor of Science
Colegio Santa Teresita
Completed 1993-12
Translation Seminar
Universidad of Mobile
Completed 1998-04
Intensive English Course
Lemor School
Completed 1992-12
Diploma
ULACIT - San Jose
Completed 2000-12
Computer Courses
INA - Alajuela
Completed 2007-12
M.D.
ULACIT - San Jose
Completed 2012-12
Associate of Science
ULACIT - San Jose
Completed 2014-04
Languages
EnglishFluent
Summary
Experienced manager with a robust background in customer relations, team leadership, and operational oversight across diverse sectors, including travel, airline, and tech industries.
Key Achievements
- Managed customer service operations across multiple organizations, including airlines, travel agencies, and technology firms.
- Led teams in training and personnel development, improving workflow and service quality.
- Held various managerial roles, showcasing progressive responsibility in customer relations and operational management.
Experience
Account Manager / Operations Manager
Pain Spine NY
2023-2024
Customer Service Manager
City Communications
2019-2022
Customer Service Manager / Line Manager
Advanced Tech Solutions
2015-10 - 2019-04
Customer Service Manager Per Head
SRL Support S.A
2012-09 - 2015-09
Customer Care Supervisor
BCD Travel Agency
2010-06 - 2012-08
Customer Service Supervisor
BetCris
2009-01 - 2010-05
Travel Coordinator / Account Manager
Luxury Vacations S.A
2007-02 - 2010-05
Customer Service Manager
Taca Airlines
2004-05 - 2008-12
Front Desk Manager / Operation Manager
Norome Hotel & Resort
2002-02 - 2004-01
English Professor
Universidad Hispanoamericana
2000-02 - 2002-01
Interpreter and Logistics Manager
Baptist Medical & Dental Mission Nicaragua Fund
1998-07 - 2000-01
Skills
Customer Relationship Management Software (CRM)Personnel Training and DevelopmentAccount ManagementWorkflow ManagementMicrosoft Office Suite (Outlook, Word, Excel)
Published on CazVid - Jul 3, 2025