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Mario
Customer Support & Team Management with 14+ years in BPO industry
Video resume
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I am excited to share a little about my professional journey so far. It comprises a solid foundation in leadership and customer support, and I have had the privilege of contributing to the success of both teams and customers in different...
Contacto
Managua, Managua, Nicaragua
Abierto a remoto
Disponible en CazVid
Competencias
LeadershipAdvanced
Applied leadership skills to manage teams, foster communication, and support team development.
Customer SupportAdvanced
Provided effective customer service in BPO settings, focusing on client satisfaction and issue resolution.
CommunicationAdvanced
Utilized strong communication abilities for training, mentoring, and team coordination.
Analytical ThinkingIntermediate
Applied analytical skills for problem-solving and process improvement within support operations.
Resumen
Experienced BPO professional with over 14 years in customer service, technical support, and team management, with a focus on communication and leadership.
Logros Clave
- Over 14 years of experience in diverse BPO environments including sales, technical support, and customer service
- Most recent experience includes training delivery and team management
- Built team dynamics and improved communication within customer support and technical support settings
Habilidades
LeadershipCustomer SupportCommunicationAnalytical Thinking
Publicado en CazVid - 2 jul 2025