Mario - Customer Support & Team Management with 14+ years in BPO industry
Managua, Managua, Nicaraguaen
Over 14 years of experience in diverse BPO environments including sales, technical support, and customer service
Most recent experience includes training delivery and team management
Published on CazVidVideo interview available
Summary
Experienced BPO professional with over 14 years in customer service, technical support, and team management, with a focus on communication and leadership.
Video Resume
Key Achievements
- Built team dynamics and improved communication within customer support and technical support settings
Skills
LeadershipAdvanced
Applied leadership skills to manage teams, foster communication, and support team development.
Customer SupportAdvanced
Provided effective customer service in BPO settings, focusing on client satisfaction and issue resolution.
CommunicationAdvanced
Utilized strong communication abilities for training, mentoring, and team coordination.
Analytical ThinkingIntermediate
Applied analytical skills for problem-solving and process improvement within support operations.