Experienced professional with a broad background in contact center operations, workforce management, and technical coordination, demonstrating adaptability and leadership across multiple roles.
Applied skills to optimize staffing and resource allocation in contact center environments.
Supervised and organized daily operational activities to ensure efficiency.
Provided over-the-phone interpretation, facilitating communication in diverse client interactions.
Monitored and managed flight traffic as part of ATC responsibilities.
Interactive Contact Center
Interactive Contact Center
Innerchange OPI (Optimum Performance Institute)
Innerchange OPI (Optimum Performance Institute)
Teleperformance El Salvador
Teleperformance El Salvador
Computer Systems Engineer
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Supported telecommunications and infrastructure functions at Millicom/Tigo.
Teleperformance El Salvador
Teleperformance El Salvador
Millicom International Cellular / Tigo
