This is my profileContact via CazVidMario
Operations and Workforce Management Specialist with diverse contact center experience
Contact
El Salvador, Northern Mindanao, Philippines
Available on CazVid
Competencies
Workforce ManagementAdvanced
Applied skills to optimize staffing and resource allocation in contact center environments.
Operations CoordinationAdvanced
Supervised and organized daily operational activities to ensure efficiency.
Customer Service & InterpretationIntermediate
Provided over-the-phone interpretation, facilitating communication in diverse client interactions.
Air Traffic ControlIntermediate
Monitored and managed flight traffic as part of ATC responsibilities.
Infrastructure CoordinationIntermediate
Supported telecommunications and infrastructure functions at Millicom/Tigo.
Education
Computer Systems Engineer
Universidad Catolica de Occidente (UNICO)
Sept 200
Summary
Experienced professional with a broad background in contact center operations, workforce management, and technical coordination, demonstrating adaptability and leadership across multiple roles.
Key Achievements
- Progressed through roles in contact center, operations, and technical coordination, demonstrating role diversification.
- Managed multiple responsibilities across real-time analysis, scheduling, and account management.
- Held leadership position as Operations Manager, overseeing daily contact center operations.
Experience
Real-Time Analyst (RTA)
Interactive Contact Center
January 2023 - Present
Over the Phone Interpreteer
Interactive Contact Center
September 2022 - December 2022
Air Traffic Control (ATC)
Innerchange OPI (Optimum Performance Institute)
May 2015 - April 2017
Scheduler
Innerchange OPI (Optimum Performance Institute)
April 2017 - July 2021
Traffic Controller
Teleperformance El Salvador
June 2004 - May 2005
Operations Manager
Teleperformance El Salvador
May 2005 - July 2010
Workforce Management
Teleperformance El Salvador
January - December 2008
Account Manager
Teleperformance El Salvador
January 2012 - June 2013
Infrastructure Coordinator
Millicom International Cellular / Tigo
July 2010 - December 2011
Skills
Workforce ManagementOperations CoordinationCustomer Service & InterpretationAir Traffic ControlInfrastructure Coordination
Published on CazVid - Jul 3, 2025