Martin - Customer Service Representative with 15+ years in Call Center Support

Provided comprehensive support through phone, chat, and email channels, ensuring customer satisfaction.

Explained billing, coverage, and claims procedures clearly to diverse customer bases.

Handled data entry tasks using Microsoft Word, supporting accurate record keeping.

Conducted research and outreach for real estate clients, gathering pertinent property information.

Assisted customer questions via Phone, Chat, or Email., Processed Claims for Different Dental Procedures., Contact Dental Offices to get Patients coverage and costs for different Procedures., Explained billing questions and any concerns Patient had regarding charges.

Provide Customer Service via Phone and Chat Support., Processed Death Claims, Provided all answers to Customers questions when it came to file a claim, billing questions, or any type of account questions., Every Call ended with the Customers Feeling good and if they had questions can count on us to resolve or provide answers.

Call Up potential Customer to gather information on their homes., Researching for the best location per the Customer needs when looking for a home., Cold calling and getting information about the Customer needs and their home information when they are selling their home.