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Martin
Customer Service Representative with 15+ years in Call Center Support
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Competencies
Provided comprehensive support through phone, chat, and email channels, ensuring customer satisfaction.
Explained billing, coverage, and claims procedures clearly to diverse customer bases.
Handled data entry tasks using Microsoft Word, supporting accurate record keeping.
Conducted research and outreach for real estate clients, gathering pertinent property information.
Education
Languages
Summary
Experienced customer service representative specializing in client support across healthcare, insurance, and real estate industries. Adept at resolving inquiries, processing claims, and conducting outreach.
Key Achievements
- Assisted customers with billing, claims processing, and coverage inquiries across multiple industries.
- Resolved customer issues efficiently via phone, chat, and email, ensuring positive customer experiences.
- Conducted outreach to potential clients and gathered information to support real estate transactions.
Experience
Customer Service Representative for Metlfie Dental Account
Assisted customer questions via Phone, Chat, or Email., Processed Claims for Different Dental Procedures., Contact Dental Offices to get Patients coverage and costs for different Procedures., Explained billing questions and any concerns Patient had regarding charges.
Customer Service Representative for MetLife Life Insurance
Provide Customer Service via Phone and Chat Support., Processed Death Claims, Provided all answers to Customers questions when it came to file a claim, billing questions, or any type of account questions., Every Call ended with the Customers Feeling good and if they had questions can count on us to resolve or provide answers.
Customer Service Representative
Call Up potential Customer to gather information on their homes., Researching for the best location per the Customer needs when looking for a home., Cold calling and getting information about the Customer needs and their home information when they are selling their home.