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Marvin
Customer Service & SEO Specialist with 4+ years in digital and financial industries
Video resume
Contacto
Competencias
Provided high-level assistance and support to customers, building rapport and adhering to business guidelines.
Optimized website content, including blog posts and meta descriptions, to increase organic search traffic.
Built rapport over the phone to increase qualified leads and support sales processes for real estate companies.
Utilized strong verbal and soft skills to engage clients and negotiate effectively across roles.
Applied critical thinking to resolve customer inquiries and improve business processes.
Resumen
Experienced in customer support, SEO, and business development with a focus on financial, real estate, and digital markets.
Logros Clave
- Over 1 year experience as a CSR for financial campaigns, banks, and money transfer solutions
- Developed soft skills including active listening, critical thinking, problem solving, and multitasking
- Implemented advanced SEO techniques to improve website traffic and search engine ranking