Dedicated professional with over 5 years of delivering technical support and customer service across call centers and CRM environments. Skilled in multi-channel communication, data management, and team training.
Provided multi-channel customer support through phone, email, and live chat, maintaining high-quality communication.
Performed accurate data entry, maintained customer records, and handled order and billing data in CRM systems.
Assisted customers with electronic device issues, digital platform concerns, and account troubleshooting.
Worked with multiple software systems, including CRM, to resolve issues efficiently and support team operations.
UNO Call Center Company
Delivered technical support to customers regarding electronic devices via phone, email, and live chat, ensuring timely and effective issue resolution., Performed accurate data entry and maintained up-to-date customer records in internal systems., Processed secure payments and addressed...
ERC (Enhanced Resource Centers)
Delivered comprehensive customer support by managing inbound and outbound interactions via phone and email, handling inquiries related to billing, account status, and general service issues., Assisted clients with account troubleshooting, service activation, and usage instructions, adapting...
Marketing Digital
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Participated in team meetings, quality audits, and trained new team members on procedures and conflict resolution.
