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Customer Service Specialist with 5+ years in tech and retail industries
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Competencies
Provided multi-channel customer support through phone, email, and live chat, maintaining high-quality communication.
Performed accurate data entry, maintained customer records, and handled order and billing data in CRM systems.
Assisted customers with electronic device issues, digital platform concerns, and account troubleshooting.
Worked with multiple software systems, including CRM, to resolve issues efficiently and support team operations.
Participated in team meetings, quality audits, and trained new team members on procedures and conflict resolution.
Education
Languages
Summary
Dedicated professional with over 5 years of delivering technical support and customer service across call centers and CRM environments. Skilled in multi-channel communication, data management, and team training.
Key Achievements
- Consistently met performance targets and contributed to high customer satisfaction scores at UNO Call Center.
- Handled diverse customer inquiries and technical issues, ensuring effective resolution and data accuracy.
- Trained new team members on internal systems, communication procedures, and conflict resolution techniques.
Experience
Technical Support & Customer Service Specialist
Delivered technical support to customers regarding electronic devices via phone, email, and live chat, ensuring timely and effective issue resolution., Performed accurate data entry and maintained up-to-date customer records in internal systems., Processed secure payments and addressed...
Customer Service Representative
Delivered comprehensive customer support by managing inbound and outbound interactions via phone and email, handling inquiries related to billing, account status, and general service issues., Assisted clients with account troubleshooting, service activation, and usage instructions, adapting...