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Mauricio
Customer Service Representative with 1+ year of customer-centric experience
Contacto
Mexico City, Mexico City, Mexico
Disponible en CazVid
Competencias
Empathetic CommunicationExpert
Applied empathy to build rapport and understand customer needs effectively.
Call Center OperationsAdvanced
Gained experience handling customer calls efficiently within a structured environment.
Problem SolvingIntermediate
Utilized problem-solving skills to address customer issues in a timely manner.
Languages: English and SpanishAdvanced
Communicated fluently in both languages to assist diverse customer base.
OrganizationIntermediate
Maintained orderly workflow and documentation during customer interactions.
Educacion
Highschool
Escuela Consuelo Zavala / COBAY plantel Xoclan
Completed 2016
Truncated career
Universidad Autónoma del Estado de Yucatán
2017
Artes escénicas
Xpresion, Centro de Capacitación Artística
Completed 2024
Idiomas
EnglishAdvanced / C1
SpanishNative
Resumen
Dedicated customer service professional experienced in client engagement and fraud prevention, fluent in English and Spanish.
Logros Clave
- Handled customer inquiries and issues focusing on product knowledge and positive engagement
- Participated in fraud prevention efforts within customer service operations
- Developed strong interpersonal and communication skills through direct customer interactions
Experiencia
Customer Service Representative
Teleperformance
July 2022 - October 2025
Customer service and fraud prevention departments
Habilidades
Empathetic CommunicationCall Center OperationsProblem SolvingLanguages: English and SpanishOrganization
Publicado en CazVid - 17 may 2026