Mauricio

Customer Service Representative with 1+ year of customer-centric experience

Contact

Mexico City, Mexico City, Mexico

Available on CazVid

Empathetic CommunicationExpert

Applied empathy to build rapport and understand customer needs effectively.

Call Center OperationsAdvanced

Gained experience handling customer calls efficiently within a structured environment.

Problem SolvingIntermediate

Utilized problem-solving skills to address customer issues in a timely manner.

Languages: English and SpanishAdvanced

Communicated fluently in both languages to assist diverse customer base.

OrganizationIntermediate

Maintained orderly workflow and documentation during customer interactions.

Highschool

Escuela Consuelo Zavala / COBAY plantel Xoclan

Completed 2016

Truncated career

Universidad Autónoma del Estado de Yucatán

2017

Artes escénicas

Xpresion, Centro de Capacitación Artística

Completed 2024

EnglishAdvanced / C1

SpanishNative

Dedicated customer service professional experienced in client engagement and fraud prevention, fluent in English and Spanish.

Handled customer inquiries and issues focusing on product knowledge and positive engagement
Participated in fraud prevention efforts within customer service operations
Developed strong interpersonal and communication skills through direct customer interactions

Teleperformance

July 2022 - October 2025

Customer service and fraud prevention departments

Empathetic CommunicationCall Center OperationsProblem SolvingLanguages: English and SpanishOrganization

Published on CazVid - May 17, 2026