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Mauricio
Customer Service & Sales with 8 years of call center experience
Video resume
Dispatch
My last job was in a call center was outbound callsnFor an account called SiriusXM we called right nnbefore their free subscription would expired.nnI have also worked for an account in customer service for an account from cricket wireless . Trouble shooting restore service took payments. n
Contacto
Santa Ana, Santa Ana, El Salvador
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Handled inbound and outbound calls, troubleshooting, and customer support to resolve issues effectively.
Sales & NegotiationIntermediate
Engaged in sales activities including price negotiations, purchase negotiations, and account management.
Communication SkillsAdvanced
Communicated clearly with customers and clients in both English and Spanish, ensuring customer satisfaction.
Technical TroubleshootingIntermediate
Performed diagnostic troubleshooting and service restores for mobile service accounts.
Resumen
Experienced call center agent with 8 years in customer service and sales, specializing in customer support, troubleshooting, and negotiations.
Logros Clave
- Supported outbound campaigns for SiriusXM, managing subscription renewals
- Provided troubleshooting and payment processing for Cricket Wireless customers
- Gained extensive experience in customer service, sales, and negotiation across multiple accounts
Habilidades
Customer ServiceSales & NegotiationCommunication SkillsTechnical Troubleshooting
Publicado en CazVid - 3 jul 2025