Experienced call center agent with 8 years in customer service and sales, specializing in customer support, troubleshooting, and negotiations.
Handled inbound and outbound calls, troubleshooting, and customer support to resolve issues effectively.
Engaged in sales activities including price negotiations, purchase negotiations, and account management.
Communicated clearly with customers and clients in both English and Spanish, ensuring customer satisfaction.
Performed diagnostic troubleshooting and service restores for mobile service accounts.
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