This is my profileContact via CazVid
Mauricio
Customer Service & Sales with 8 years of call center experience
Video resume
Dispatch
My last job was in a call center was outbound callsnFor an account called SiriusXM we called right nnbefore their free subscription would expired.nnI have also worked for an account in customer service for an account from cricket wireless . Trouble shooting restore service took payments. n
Contact
Santa Ana, Santa Ana, El Salvador
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled inbound and outbound calls, troubleshooting, and customer support to resolve issues effectively.
Sales & NegotiationIntermediate
Engaged in sales activities including price negotiations, purchase negotiations, and account management.
Communication SkillsAdvanced
Communicated clearly with customers and clients in both English and Spanish, ensuring customer satisfaction.
Technical TroubleshootingIntermediate
Performed diagnostic troubleshooting and service restores for mobile service accounts.
Summary
Experienced call center agent with 8 years in customer service and sales, specializing in customer support, troubleshooting, and negotiations.
Key Achievements
- Supported outbound campaigns for SiriusXM, managing subscription renewals
- Provided troubleshooting and payment processing for Cricket Wireless customers
- Gained extensive experience in customer service, sales, and negotiation across multiple accounts
Skills
Customer ServiceSales & NegotiationCommunication SkillsTechnical Troubleshooting
Published on CazVid - Jul 3, 2025