Mauro - Data Analyst with 5+ years of experience in financial services

Applied advanced data analysis techniques to interpret complex datasets in finance industry.

Utilized SQL to extract, manipulate, and analyze large datasets from various financial databases.

Created dashboards and visual reports using tools like Tableau and Excel to communicate insights clearly.

Built financial models to support investment analysis and budgeting processes in banking sector.

Delivered high-quality customer support across multiple channels, resolving inquiries efficiently under pressure and maintaining a professional, customer-focused approach., Supported team operations through data analysis, reporting, and mentoring, contributing to performance improvements and smooth onboarding of new staff., Adapted quickly to new tools and systems, managing social media interactions, using office and drive tools, and collaborating across departments to resolve complex issues.

Handled high-volume tasks with accuracy and professionalism, demonstrating strong judgment, attention to detail, and the ability to remain calm while working under pressure and sensitive material., Supported team workflows through careful review, documentation, and feedback, contributing to consistent policy application and smooth onboarding of new team members., Adapted quickly to new moderation tools and internal platforms, collaborating across teams to resolve complex cases and ensure a safe and positive online environment.