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M

Mauro

Bilingual Assesor

Contato

Medellín, Antioquia, Colombia
Disponível na CazVid
Contato pela CazVid

Competências

Data AnalysisExpert

Applied advanced data analysis techniques to interpret complex datasets in finance industry.

SQL & DatabasesAdvanced

Utilized SQL to extract, manipulate, and analyze large datasets from various financial databases.

Data VisualizationAdvanced

Created dashboards and visual reports using tools like Tableau and Excel to communicate insights clearly.

Financial ModelingIntermediate

Built financial models to support investment analysis and budgeting processes in banking sector.

Formação acadêmica

Academic Bachelor's Degree
I E Altos del Rosario
Completed 2017-12
Electronic Engineering
UdeA
Completed Present

Resumo

Results-driven data analyst with over 5 years in financial services, skilled in data analysis, visualization, and reporting to support strategic decision-making.

Principais conquistas

  • Streamlined data reporting processes, reducing report generation time by 30%.
  • Led the migration of analytics tools, enhancing data accuracy and accessibility.
  • Developed dashboards that improved decision-making efficiency for management teams.

Experiência

Bilingual Assesor

Almacontact
2022-11 - 2025-06

Delivered high-quality customer support across multiple channels, resolving inquiries efficiently under pressure and maintaining a professional, customer-focused approach., Supported team operations through data analysis, reporting, and mentoring, contributing to performance improvements and smooth onboarding of new staff., Adapted quickly to new tools and systems, managing social media interactions, using office and drive tools, and collaborating across departments to resolve complex issues.

English Content Moderator

Taskus
2025-07 - 2025-12

Handled high-volume tasks with accuracy and professionalism, demonstrating strong judgment, attention to detail, and the ability to remain calm while working under pressure and sensitive material., Supported team workflows through careful review, documentation, and feedback, contributing to consistent policy application and smooth onboarding of new team members., Adapted quickly to new moderation tools and internal platforms, collaborating across teams to resolve complex cases and ensure a safe and positive online environment.

Habilidades

Data AnalysisSQL & DatabasesData VisualizationFinancial Modeling
Publicado na CazVid - 17 de mai. de 2026
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