Experienced in customer service, technical troubleshooting, and healthcare support roles with a focus on resolving client issues and facilitating communication.
Managed customer inquiries and technical support calls, focusing on troubleshooting and service explanations.
Provided troubleshooting support for cable boxes, modems, and landlines in a technical support role at Comcast.
Interacted with customers and patients effectively to understand needs and transfer them appropriately.
Handled patient calls at ADS, transferring diabetic patients to relevant departments.