This is my profileContact via CazVid
Melissa
Customer Service Representative with 3+ years of technical and healthcare support
Video resume
Customer service representative
I would just receive calls from customers troubleshoot cable boxes modems Portland lines basic billing explanation or just upgrade services
Contact
Monterrey, Nuevo León, México
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Managed customer inquiries and technical support calls, focusing on troubleshooting and service explanations.
Technical TroubleshootingIntermediate
Provided troubleshooting support for cable boxes, modems, and landlines in a technical support role at Comcast.
CommunicationIntermediate
Interacted with customers and patients effectively to understand needs and transfer them appropriately.
Healthcare SupportBeginner
Handled patient calls at ADS, transferring diabetic patients to relevant departments.
Summary
Experienced in customer service, technical troubleshooting, and healthcare support roles with a focus on resolving client issues and facilitating communication.
Key Achievements
- Handled customer calls for cable and internet services at Comcast, providing troubleshooting and billing explanations.
- Provided technical support for cable boxes and modems, ensuring effective resolution of technical issues.
- Transferred diabetic patients to appropriate departments at Advanced Diabetic Supplies, facilitating patient care.
Skills
Customer ServiceTechnical TroubleshootingCommunicationHealthcare Support
Published on CazVid - Jul 3, 2025