Experienced in customer service, sales, technical support, and team supervision with a proven ability to improve processes and achieve targets across diverse industries including transportation, finance, and tech support.
Handled complex customer inquiries, resolution of issues, and promoted services across various roles.
Achieved sales targets by educating clients, negotiating packages, and building customer relationships.
Provided technical assistance on payroll systems, CRM platforms, and account-related issues.
Supervised and coached teams in various roles, developing performance strategies and process improvements.
Las Vegas Shuttles
Coordinate shuttle departures and passenger management., Sell tickets in person, online, and through mail., Provide excellent customer service by handling general travel inquiries., Undergoing administrative training in driver productivity, payment processing, and itinerary record keeping.
The Credit Pros (TCP)
Sell credit repair packages to clients across the U.S., Educate customers on credit restoration strategies and financial solutions., Achieve sales targets through effective communication, needs analysis, and customer relationship building.
Sara
Supervised inventory management and merchandise organization., Delegated tasks to team members to improve workflow efficiency., Processed and fulfilled customer orders.
Payroll
Delivered technical support for payroll-related issues (account processing, login assistance, tip distribution, payroll management)., Responded to general customer service inquiries.
Bachelor’s Degree
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Coordinated shuttle departures, passenger management, and logistical operations ensuring efficiency.
Capital One
Resolved technical issues such as login problems, credit card processing errors, and account transactions., Provided step-by-step assistance to improve customer satisfaction.
Equifax
Assisted customers with account issues, fraud alerts, and credit improvement., Promoted services such as protection plans and credit score tools.
Remitly
Supervised and coached team members to meet performance goals., Identified areas for improvement and developed action plans., Provided technical support and process improvement strategies.
