This is my profileContact via CazVidMelvyn
Customer Service & Operations Specialist with 10+ years of diverse experience
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Competencies
Handled complex customer inquiries, resolution of issues, and promoted services across various roles.
Achieved sales targets by educating clients, negotiating packages, and building customer relationships.
Provided technical assistance on payroll systems, CRM platforms, and account-related issues.
Supervised and coached teams in various roles, developing performance strategies and process improvements.
Coordinated shuttle departures, passenger management, and logistical operations ensuring efficiency.
Education
Languages
Summary
Experienced in customer service, sales, technical support, and team supervision with a proven ability to improve processes and achieve targets across diverse industries including transportation, finance, and tech support.
Key Achievements
- Managed shuttle operations, ticket sales, and customer inquiries at Las Vegas Shuttles, enhancing passenger experience.
- Consistently met sales targets by educating clients on credit repair and financial solutions at The Credit Pros.
- Supervised inventory, delegated tasks, and improved workflow efficiency as Area Coordinator at Sara.
Experience
Dispatcher
Coordinate shuttle departures and passenger management., Sell tickets in person, online, and through mail., Provide excellent customer service by handling general travel inquiries., Undergoing administrative training in driver productivity, payment processing, and itinerary record keeping.
Sales Representative – Certified Credit Repair Specialist
Sell credit repair packages to clients across the U.S., Educate customers on credit restoration strategies and financial solutions., Achieve sales targets through effective communication, needs analysis, and customer relationship building.
Area Coordinator
Supervised inventory management and merchandise organization., Delegated tasks to team members to improve workflow efficiency., Processed and fulfilled customer orders.
Payroll Specialist (Tech Support)
Delivered technical support for payroll-related issues (account processing, login assistance, tip distribution, payroll management)., Responded to general customer service inquiries.
Customer Service Representative (Tech Support)
Resolved technical issues such as login problems, credit card processing errors, and account transactions., Provided step-by-step assistance to improve customer satisfaction.
Customer Service Representative
Assisted customers with account issues, fraud alerts, and credit improvement., Promoted services such as protection plans and credit score tools.
Team Leader / Floor Supervisor
Supervised and coached team members to meet performance goals., Identified areas for improvement and developed action plans., Provided technical support and process improvement strategies.