Michelle - Customer Service & Training Specialist with 5+ years of client support experience

Delivered client support via calls, emails, and chats, resolving technical and financial issues effectively.

Organized and led training sessions to ensure agents stayed updated with company policies and product knowledge.

Conducted candidate outreach and screening interviews, supporting the hiring process for various roles.

Guided agents to improve performance metrics, monitored development, and provided system-related support.

Effectively handled customer interactions and facilitated team training sessions, promoting clear information exchange.

Handle customer service calls with soft sales and technical support.

Contact potential candidates for multiple vacancies and conduct screening interviews.

Assist clients through calls, emails, and chats with financial assistance, technical support, and sales.

Assist agents within the campaign by answering system-related questions and providing guidance to improve their metrics, as well as monitoring their development and growth.

Organize groups of agents to inform them about the improvements and changes requested by the company that will be implemented, as well as ongoing training sessions to reinforce prior product knowledge.