This is my profileContact via CazVidMichelle
Customer Service & Training Specialist with 5+ years of client support experience
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Competencies
Delivered client support via calls, emails, and chats, resolving technical and financial issues effectively.
Organized and led training sessions to ensure agents stayed updated with company policies and product knowledge.
Conducted candidate outreach and screening interviews, supporting the hiring process for various roles.
Guided agents to improve performance metrics, monitored development, and provided system-related support.
Effectively handled customer interactions and facilitated team training sessions, promoting clear information exchange.
Summary
Experienced in customer service, technical support, team mentoring, and recruitment. Skilled in enhancing team performance and delivering client satisfaction, seeking to leverage diverse expertise to improve service delivery.
Key Achievements
- Provided technical support and customer service across multiple campaigns, enhancing client satisfaction.
- Mentored and trained new agents, improving team performance and knowledge retention.
- Conducted screening interviews and managed recruitment for various vacancies, streamlining hiring processes.
Experience
CUSTOMER SERVICE AGENT
Handle customer service calls with soft sales and technical support.
RECRUITING AGENT
Contact potential candidates for multiple vacancies and conduct screening interviews.
CUSTOMER SERVICE AGENT
Assist clients through calls, emails, and chats with financial assistance, technical support, and sales.
MENTOR
Assist agents within the campaign by answering system-related questions and providing guidance to improve their metrics, as well as monitoring their development and growth.
TRAINER
Organize groups of agents to inform them about the improvements and changes requested by the company that will be implemented, as well as ongoing training sessions to reinforce prior product knowledge.