Michelle - Team Supervisor at AT&T with proven sales and customer service excellence

Medellín,Antioquia,Colombiaen

Exceeded team Resolve Rate goal by achieving 85%, significantly improving team performance

Achieved 120% resolve rate at AT&T, surpassing the target and enhancing customer satisfaction

Publicado en CazVid

Resumen

Experienced bilingual professional with a strong background in sales, team management, and customer service. Excels in high-pressure environments, consistently surpassing performance goals and fostering team growth.

Logros Clave

Consistently maintained a minimum of 6 sales per week in high-volume sales environment
Trained and mentored agents to improve professional skills and performance
Handled over 200 calls daily, demonstrating resilience and persuasive communication skills

Habilidades

Sales PerformanceAdvanced

Proven ability to meet and exceed sales targets through effective communication and customer engagement.

Team ManagementIntermediate

Skilled in training, supporting, and optimizing team performance to achieve organizational goals.

Customer Relationship ManagementAdvanced

Expertise in building and maintaining strong customer relationships to ensure satisfaction and loyalty.

Customer Service ExcellenceAdvanced

Dedicated to delivering outstanding service, resolving issues efficiently, and enhancing customer experience.

Idiomas

English

Experiencia

Supervisor

AT&T

6 months

Achieved a team Resolve Rate of 85%, exceeding the 64% goal., Significantly boosted sales and optimized team performance., Trained agents and supported their professional development, Completed training for the supervisor role through the Jump program, gaining key knowledge in team and operations management., Participated in daily meetings to track sales and performance metrics, proposing strategic improvements.

Bilingual Agent

AT&T

3 months

Achieved the highest Resolve Rate at the site, exceeding the 64% goal by reaching 120%, Excelled in sales and customer service, delivering outstanding results under pressure, Received awards and bonuses for performance and was recognized on the top agents leaderboard., Trained new agents and provided support in resolving complex queries., Actively participated in meetings focused on sales and performance metrics.

Bilingual Sales Agent

Head Star Warranty Group

4 months

Consistently achieved a minimum of 6 sales per week in a high-volume environment., Handled over 200 inbound and outbound calls daily, demonstrating resilience and focus., Sharpened persuasive communication skills and mastered the art of identifying customer needs, even before they voiced them., Adapted quickly to sales strategies and objection handling, contributing to overall team performance., Built rapport with clients, enhancing trust and increasing closing rates.