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Team Supervisor at AT&T with proven sales and customer service excellence
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Competencies
Proven ability to meet and exceed sales targets through effective communication and customer engagement.
Skilled in training, supporting, and optimizing team performance to achieve organizational goals.
Expertise in building and maintaining strong customer relationships to ensure satisfaction and loyalty.
Dedicated to delivering outstanding service, resolving issues efficiently, and enhancing customer experience.
Education
Languages
Summary
Experienced bilingual professional with a strong background in sales, team management, and customer service. Excels in high-pressure environments, consistently surpassing performance goals and fostering team growth.
Key Achievements
- Exceeded team Resolve Rate goal by achieving 85%, significantly improving team performance
- Achieved 120% resolve rate at AT&T, surpassing the target and enhancing customer satisfaction
- Consistently maintained a minimum of 6 sales per week in high-volume sales environment
- Trained and mentored agents to improve professional skills and performance
- Handled over 200 calls daily, demonstrating resilience and persuasive communication skills
Experience
Supervisor
Achieved a team Resolve Rate of 85%, exceeding the 64% goal., Significantly boosted sales and optimized team performance., Trained agents and supported their professional development, Completed training for the supervisor role through the Jump program, gaining key knowledge in team and operations management., Participated in daily meetings to track sales and performance metrics, proposing strategic improvements.
Bilingual Agent
Achieved the highest Resolve Rate at the site, exceeding the 64% goal by reaching 120%, Excelled in sales and customer service, delivering outstanding results under pressure, Received awards and bonuses for performance and was recognized on the top agents leaderboard., Trained new agents and provided support in resolving complex queries., Actively participated in meetings focused on sales and performance metrics.
Bilingual Sales Agent
Consistently achieved a minimum of 6 sales per week in a high-volume environment., Handled over 200 inbound and outbound calls daily, demonstrating resilience and focus., Sharpened persuasive communication skills and mastered the art of identifying customer needs, even before they voiced them., Adapted quickly to sales strategies and objection handling, contributing to overall team performance., Built rapport with clients, enhancing trust and increasing closing rates.