Miguel - Data Analyst with 5+ years of expertise in data visualization and analysis

Created interactive visualizations using Tableau and Power BI to communicate insights effectively.

Performed statistical analysis and data mining to uncover trends and inform strategic actions.

Developed scripts to automate data processing tasks and generate reports.

Designed and optimized complex queries for large databases to facilitate quick data retrieval.

Worked with multidisciplinary teams to implement data solutions aligned with business goals.

Assisted customers in planning cruises, handling upgrades, and managing all aspects of travel.

Provided specialized technical support, troubleshooting, and post-sale customer assistance.

Trained agents across departments, handled escalated calls, and ensured first-call resolution standards.