This is my profileContact via CazVidMiguel
Data Analyst with 5+ years of expertise in data visualization and analysis
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Competencies
Created interactive visualizations using Tableau and Power BI to communicate insights effectively.
Performed statistical analysis and data mining to uncover trends and inform strategic actions.
Developed scripts to automate data processing tasks and generate reports.
Designed and optimized complex queries for large databases to facilitate quick data retrieval.
Worked with multidisciplinary teams to implement data solutions aligned with business goals.
Education
Summary
Skilled data analyst with over 5 years in data visualization, analysis, and automation. Proven track record in enhancing reporting efficiency and supporting strategic decisions through data-driven insights.
Key Achievements
- Led the development of a real-time sales dashboard, increasing reporting efficiency by 30%.
- Collaborated with cross-functional teams to define key metrics, enhancing data-driven decision-making processes.
- Automated weekly reports using Python scripts, reducing manual effort by 50 hours per month.
Experience
Customer Service Representative
Assisted customers in planning cruises, handling upgrades, and managing all aspects of travel.
Customer Service Representative
Provided specialized technical support, troubleshooting, and post-sale customer assistance.
Operations Supervisor
Trained agents across departments, handled escalated calls, and ensured first-call resolution standards.