Mpho Matlou - Customer Service Ag... | Video Resume - CazVid

Mpho - Customer Service Agent at Bidair/Mango Airlines

Pretoria, Gauteng, South Africaen

Increased ticket sales by 20% through effective customer engagement and upselling techniques.

Achieved a 95% customer satisfaction rating by providing exceptional service during check-in processes.

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Resumen

Dedicated and results-driven customer service professional with extensive experience in sales and team dynamics.

Logros Clave

Successfully managed school transport logistics as a Bus Conductor, ensuring safety and efficiency.
Improved cash handling accuracy as a cashier, reducing discrepancies to less than 1% over a year.
Supported teachers in enhancing student learning experiences as a Teacher Assistant.

Habilidades

SalesAdvanced

Proven ability to drive sales through strategic customer interactions and marketing.

Team BuildingIntermediate

Skilled at fostering teamwork and collaboration among diverse groups.

Problem SolvingAdvanced

Expert in identifying issues and implementing effective solutions in fast-paced environments.

Decision MakingIntermediate

Capable of making informed decisions that positively impact operations and customer satisfaction.

Idiomas

Sepedi(Read, Write, Speak)

Experiencia

CSA

Bidair/Mango Airlines

2016 - Present

Ticket sales agent. Check in Agent

Cashier

KitKat Cash and Carry

2021 - Present

Cashier

Bus Conductor

Nick Mpshe Secondary School

2022 - 2023

Conducting School Learner's

Cellphone sales agent

Pay Joy

Marketing Customers

Teacher Assistant

Dikago Dintle Primary School

Assistant teachers with School work for Learners

Educacion

IR Lesolang Secondary School

Matric

Completed 2001

University of South Africa

Higher certificate in Accounting Science

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