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Customer Service Agent at Bidair/Mango Airlines
Contact
Pretoria, Gauteng, South Africa
Available on CazVid
Competencies
SalesAdvanced
Proven ability to drive sales through strategic customer interactions and marketing.
Team BuildingIntermediate
Skilled at fostering teamwork and collaboration among diverse groups.
Problem SolvingAdvanced
Expert in identifying issues and implementing effective solutions in fast-paced environments.
Decision MakingIntermediate
Capable of making informed decisions that positively impact operations and customer satisfaction.
Education
Matric
IR Lesolang Secondary School
Completed 2001
Higher certificate in Accounting Science
University of South Africa
Languages
SepediRead, Write, Speak
SetswanaRead, Write, Speak
EnglishRead, Write, Speak
IsizuluSpeak
IsindebeleSpeak
Summary
Dedicated and results-driven customer service professional with extensive experience in sales and team dynamics.
Key Achievements
- Increased ticket sales by 20% through effective customer engagement and upselling techniques.
- Achieved a 95% customer satisfaction rating by providing exceptional service during check-in processes.
- Successfully managed school transport logistics as a Bus Conductor, ensuring safety and efficiency.
- Improved cash handling accuracy as a cashier, reducing discrepancies to less than 1% over a year.
- Supported teachers in enhancing student learning experiences as a Teacher Assistant.
Experience
CSA
Bidair/Mango Airlines
2016 - Present
Ticket sales agent. Check in Agent
Cashier
KitKat Cash and Carry
2021 - Present
Cashier
Bus Conductor
Nick Mpshe Secondary School
2022 - 2023
Conducting School Learner's
Cellphone sales agent
Pay Joy
Marketing Customers
Teacher Assistant
Dikago Dintle Primary School
Assistant teachers with School work for Learners
Skills
SalesTeam BuildingProblem SolvingDecision Making
Published on CazVid - May 28, 2026