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Muskan
Customer Support Specialist with 5 years in SaaS industry
Contacto
Lucknow, Uttar Pradesh, India
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Built strong relationships with clients, resolving inquiries and ensuring customer satisfaction.
Technical TroubleshootingIntermediate
Diagnosed and resolved software issues, guiding users through technical workflows.
Communication SkillsAdvanced
Effectively conveyed technical and non-technical information to diverse audiences.
CRM Software (e.g., Salesforce)Intermediate
Maintained customer records, documented interactions, and managed support cases.
Educacion
High school ( 10th )
U.p. board
Completed 2023
Intermediate ( 12th )
U.p. board
Completed 2025
Resumen
Dedicated support professional with over 5 years of experience in SaaS, specializing in client relations and technical troubleshooting.
Logros Clave
- Managed customer accounts, ensuring high satisfaction and retention over multiple years.
- Provided technical support by troubleshooting software issues and guiding users through solutions.
- Collaborated with product teams to relay client feedback and assist in improving service quality.
Experiencia
Basic customer knowledge
FirstCry
Telly calling
Shree Sai Enterprises
Habilidades
Customer ServiceTechnical TroubleshootingCommunication SkillsCRM Software (e.g., Salesforce)
Publicado en CazVid - 17 may 2026