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Muskan
Customer Support Specialist with 5 years in SaaS industry
Contact
Lucknow, Uttar Pradesh, India
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Built strong relationships with clients, resolving inquiries and ensuring customer satisfaction.
Technical TroubleshootingIntermediate
Diagnosed and resolved software issues, guiding users through technical workflows.
Communication SkillsAdvanced
Effectively conveyed technical and non-technical information to diverse audiences.
CRM Software (e.g., Salesforce)Intermediate
Maintained customer records, documented interactions, and managed support cases.
Education
High school ( 10th )
U.p. board
Completed 2023
Intermediate ( 12th )
U.p. board
Completed 2025
Summary
Dedicated support professional with over 5 years of experience in SaaS, specializing in client relations and technical troubleshooting.
Key Achievements
- Managed customer accounts, ensuring high satisfaction and retention over multiple years.
- Provided technical support by troubleshooting software issues and guiding users through solutions.
- Collaborated with product teams to relay client feedback and assist in improving service quality.
Experience
Basic customer knowledge
FirstCry
Telly calling
Shree Sai Enterprises
Skills
Customer ServiceTechnical TroubleshootingCommunication SkillsCRM Software (e.g., Salesforce)
Published on CazVid - May 17, 2026