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Nadia
Customer Service & Interpreter Specialist with 5+ years of communication expertise
Contacto
Competencias
Provided support and communication in tracking, international departments, and client interactions at logistics companies.
Ensured service quality and compliance after transitioning into QA roles at FedEx.
Acted as a communication bridge in healthcare and customer service settings, including emergency '911 calls'.
Managed reservations and appointments for self-storage facilities, coordinating client schedules.
Proficient in MS Office suite, Tableau, and other tools utilized for reporting, data analysis, and communication.
Educación
Resumen
Experienced customer service and interpreter professional with a track record in logistics, healthcare, and sales, skilled in communication, quality assurance, and client management.
Logros Clave
- Participated in tracking and international departments at UPS and FedEx, demonstrating proficiency in logistics and customer communication.
- Transitioned from Customer Service to Quality Assurance at FedEx, indicating capability for role evolution and increased responsibility.
- Managed reservations and appointments for over 1000 storage facilities at Storable, showcasing organizational and client management skills.
Experiencia
Customer Service Representative
Was a part of the tracking, chats and international departments.
Customer Service Representative and Quality Assurance
Was a part of the tracking and international departments., Transitioned to a Quality Assurance position a year after.
Sales Representative
Sales Representative
In charge of creating reservations and setting up appointments for over 1000 self storage facilities.
Interpreter
Served as a vital link between healthcare providers and patients with limited proficiency in the languages spoken by the provider, ensuring accurate communication and understanding., Interpreter for '911 calls'.
Interpreter
Served as a vital link between providers and customers with limited proficiency in the languages spoken by the provider, ensuring accurate communication and understanding.