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Customer Service & Interpreter Specialist with 5+ years of communication expertise
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Competencies
Provided support and communication in tracking, international departments, and client interactions at logistics companies.
Ensured service quality and compliance after transitioning into QA roles at FedEx.
Acted as a communication bridge in healthcare and customer service settings, including emergency '911 calls'.
Managed reservations and appointments for self-storage facilities, coordinating client schedules.
Proficient in MS Office suite, Tableau, and other tools utilized for reporting, data analysis, and communication.
Education
Summary
Experienced customer service and interpreter professional with a track record in logistics, healthcare, and sales, skilled in communication, quality assurance, and client management.
Key Achievements
- Participated in tracking and international departments at UPS and FedEx, demonstrating proficiency in logistics and customer communication.
- Transitioned from Customer Service to Quality Assurance at FedEx, indicating capability for role evolution and increased responsibility.
- Managed reservations and appointments for over 1000 storage facilities at Storable, showcasing organizational and client management skills.
Experience
Customer Service Representative
Was a part of the tracking, chats and international departments.
Customer Service Representative and Quality Assurance
Was a part of the tracking and international departments., Transitioned to a Quality Assurance position a year after.
Sales Representative
Sales Representative
In charge of creating reservations and setting up appointments for over 1000 self storage facilities.
Interpreter
Served as a vital link between healthcare providers and patients with limited proficiency in the languages spoken by the provider, ensuring accurate communication and understanding., Interpreter for '911 calls'.
Interpreter
Served as a vital link between providers and customers with limited proficiency in the languages spoken by the provider, ensuring accurate communication and understanding.