Nancy

Demonstrated experience with Revenue retention and expansion.

Demonstrated experience with Enablement and training.

Demonstrated experience with Onsite field engagements.

Demonstrated experience with Accessibility and compliance.

Demonstrated experience with Productivity Tools (Salesforce, Hubspot, Gong, Chorus, MS Suite, Google Workspace, Jira).

Manage real-time inbox requests and responses. Manage and update calendars for 800+ properties. Track and analyze daily booking data to ensure revenue growth. Update and maintain listing details and photos

Primary post-implementation and field point of contact for California State Parks, a 10-year, $50M enterprise contract.. Managed external service partners to meet SLAs and monitored ongoing support.. Facilitated field visits, mirroring constituent experience through camping, hiking, and tours.. Developed and monitored Online Community platform for field leaders to collaborate.

Managed an ~$8M ARR enterprise portfolio, driving retention value realization.. Partnered with Account Executives to execute cross-sell and up-sell opportunities.. Served as strategic advisor through success planning and long-term roadmap alignment.. Facilitated client networking and peer exchange to strengthen industry collaboration.

Managed a strategic client portfolio across associations, trade groups, and corporate organizations.. Drove revenue growth through targeted up-sells, cross-sells, and churn mitigation efforts.. Aligned platform capabilities to client objectives and multi-year strategic outcomes.

Managed a Southeast enterprise government portfolio (~$2M ARR) with 98% retention.. Built senior-level partnerships to drive renewals, up-sells, and cross-sells.. Facilitated training, national user groups, and peer networking programs for top clients.