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Airbnb Co-Host (Remote)
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Competencies
Demonstrated experience with Revenue retention and expansion.
Demonstrated experience with Enablement and training.
Demonstrated experience with Onsite field engagements.
Demonstrated experience with Accessibility and compliance.
Demonstrated experience with Productivity Tools (Salesforce, Hubspot, Gong, Chorus, MS Suite, Google Workspace, Jira).
Summary
Professional profile
Experience
Airbnb Co-Host (Remote)
Manage real-time inbox requests and responses. Manage and update calendars for 800+ properties. Track and analyze daily booking data to ensure revenue growth. Update and maintain listing details and photos
Technical Account Manager, Outdoor Recreation (Remote)
Primary post-implementation and field point of contact for California State Parks, a 10-year, $50M enterprise contract.. Managed external service partners to meet SLAs and monitored ongoing support.. Facilitated field visits, mirroring constituent experience through camping, hiking, and tours.. Developed and monitored Online Community platform for field leaders to collaborate.
Enterprise Customer Success Manager (Remote)
Managed an ~$8M ARR enterprise portfolio, driving retention value realization.. Partnered with Account Executives to execute cross-sell and up-sell opportunities.. Served as strategic advisor through success planning and long-term roadmap alignment.. Facilitated client networking and peer exchange to strengthen industry collaboration.
Customer Account Executive (Remote)
Managed a strategic client portfolio across associations, trade groups, and corporate organizations.. Drove revenue growth through targeted up-sells, cross-sells, and churn mitigation efforts.. Aligned platform capabilities to client objectives and multi-year strategic outcomes.
Strategic Enterprise Account Manager (Remote)
Managed a Southeast enterprise government portfolio (~$2M ARR) with 98% retention.. Built senior-level partnerships to drive renewals, up-sells, and cross-sells.. Facilitated training, national user groups, and peer networking programs for top clients.
Airbnb Co-Host
Manage real-time guest communications and booking requests across 800+ U.S. vacation-rental/timeshare properties. Manage and update calendars entire property portfolio. Track and analyze daily booking data to support revenue growth. Maintain listing details, photos and guest-facing property information
Technical Account Manager, Outdoor Recreation
Primary post-implementation and field point of contact for California State Parks, a 10-year, $50M enterprise contract. Managed external service partners to meet SLAs and monitored ongoing support. Facilitated field visits, mirroring constituent experience through camping, hiking, and tours. Developed and monitored an online community platform for field leaders to collaborate
Enterprise Customer Success Manager
Managed an ~$8M ARR enterprise portfolio, driving retention and value realization. Partnered with Account Executives to execute cross-sell and up-sell opportunities. Served as strategic advisor through success planning and long-term roadmap alignment. Facilitated client networking and peer exchange to strengthen industry collaboration
Customer Account Executive
Managed a strategic client portfolio across associations, trade groups, and corporate organizations. Drove revenue growth through targeted up-sells, cross-sells, and churn mitigation efforts. Aligned platform capabilities to client objectives and multi-year strategic outcomes
Strategic Enterprise Account Manager
Managed a Southeast enterprise government portfolio (~$2M ARR) with 98% retention. Built senior-level partnerships to drive renewals, up-sells, and cross-sells. Facilitated training, national user groups, and peer networking programs for top clients