Nathalia - Retention Specialist with 2.5 years in Customer Service & Sales

Managua, Managua Department, Nicaraguaen

Handled inbound and outbound customer interactions to address needs and resolve issues.

Implemented customer retention strategies including loyalty programs and personalized communication.

Publicado en CazVidVideo entrevista disponible

Resumen

Experienced in handling customer interactions, implementing retention strategies, and scheduling appointments within the service industry.

Video Resume

Logros Clave

Scheduled consultations and inspections via calls, qualifying leads for roofing and remodeling projects.

Habilidades

CommunicationAdvanced

Utilized clear and efficient communication to engage customers and qualify leads.

Customer ServiceAdvanced

Built relationships and provided problem-solving support across multiple roles.

Problem SolvingIntermediate

Applied critical thinking to understand customer issues and improve retention strategies.

Sales & Appointment SettingIntermediate

Scheduled and managed appointments for remodeling projects, qualifying prospects effectively.

Idiomas

English(C1 Level)

Experiencia

Retention Specialist

Now BPO

Dec 2023 - Current Date

Inbound & Outbound interactions with customers to understand their needs, preferences, and any issues they might have., Implement strategies to improve customer retention rates, such as loyalty programs, special offers, or personalized communication to maintain a loyal customer base.

Appointment Setter

ZG MEDIA

May 2022 - Dec 2023

Call leads from an automatic dialer to schedule consultations and inspections for potential Roofing & House Remodeling Projects., Ask probing questions about their needs, budget, and condition in order to determine if they were qualified., Schedule the appointment and finish the call by providing detailed info about what they should expect next.