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Nathalia
Retention Specialist with 2.5 years in Customer Service & Sales
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Competencies
Utilized clear and efficient communication to engage customers and qualify leads.
Built relationships and provided problem-solving support across multiple roles.
Applied critical thinking to understand customer issues and improve retention strategies.
Scheduled and managed appointments for remodeling projects, qualifying prospects effectively.
Education
Languages
Summary
Experienced in handling customer interactions, implementing retention strategies, and scheduling appointments within the service industry.
Key Achievements
- Handled inbound and outbound customer interactions to address needs and resolve issues.
- Implemented customer retention strategies including loyalty programs and personalized communication.
- Scheduled consultations and inspections via calls, qualifying leads for roofing and remodeling projects.
Experience
Retention Specialist
Inbound & Outbound interactions with customers to understand their needs, preferences, and any issues they might have., Implement strategies to improve customer retention rates, such as loyalty programs, special offers, or personalized communication to maintain a loyal customer base.
Appointment Setter
Call leads from an automatic dialer to schedule consultations and inspections for potential Roofing & House Remodeling Projects., Ask probing questions about their needs, budget, and condition in order to determine if they were qualified., Schedule the appointment and finish the call by providing detailed info about what they should expect next.
Customer Service, Flip Program
Prepare for a higher-level position within the company.