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Nelson
Customer Service & Technical Support with 5+ years experience
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Competencias
Expertise in addressing customer needs, resolving issues promptly, and ensuring high satisfaction levels.
Skilled in computer preventative maintenance and structured cabling, ensuring optimal hardware and network performance.
Fluent in English and Spanish, facilitating clear, effective communication across diverse client and team interactions.
Proficient in Excel for data organization, analysis, and reporting, supporting operational decision-making.
Educacion
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Resumen
Dedicated professional with over 5 years of experience in customer service, technical support, and structured cabling. Bilingual in English and Spanish, committed to enhancing client satisfaction and operational efficiency.
Logros Clave
- Provided exceptional customer service at Concentrix, enhancing client satisfaction during high-demand periods.
- Assisted in structured cabling projects, improving network infrastructure efficiency and reliability.
- Demonstrated bilingual communication skills in English and Spanish, facilitating effective client interactions.
- Maintained high proficiency in Excel and computer preventative maintenance, ensuring operational continuity.