This is my profileContact via CazVidNelson
Customer Service & Technical Support with 5+ years experience
Contact
Ilopango, San Salvador Department, El Salvador
Available on CazVid
Competencies
Customer ServiceAdvanced
Expertise in addressing customer needs, resolving issues promptly, and ensuring high satisfaction levels.
Technical SupportIntermediate
Skilled in computer preventative maintenance and structured cabling, ensuring optimal hardware and network performance.
Bilingual CommunicationAdvanced
Fluent in English and Spanish, facilitating clear, effective communication across diverse client and team interactions.
Data Management & ExcelIntermediate
Proficient in Excel for data organization, analysis, and reporting, supporting operational decision-making.
Education
High-school Graduated
Instituto Nacional de San Bartolo
Completed 2016
Languages
SpanishNative
EnglishAdvanced
Summary
Dedicated professional with over 5 years of experience in customer service, technical support, and structured cabling. Bilingual in English and Spanish, committed to enhancing client satisfaction and operational efficiency.
Key Achievements
- Provided exceptional customer service at Concentrix, enhancing client satisfaction during high-demand periods.
- Assisted in structured cabling projects, improving network infrastructure efficiency and reliability.
- Demonstrated bilingual communication skills in English and Spanish, facilitating effective client interactions.
- Maintained high proficiency in Excel and computer preventative maintenance, ensuring operational continuity.
Experience
Cashier
Super Selectos S.A.
2019 - 2020
Customer Service agent, Sam's Club account
Concentrix
March 11th 2023 - September 22nd 2024
Customer service agent temporally, GAP account high season
Concentrix
November 1st 2024 - January 19th 2025
Assistant in structured cabling
Dato Tech
2021 - 2022
Skills
Customer ServiceTechnical SupportBilingual CommunicationData Management & Excel
Published on CazVid - Jun 2, 2026