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Nicolas

Logistics & Customer Service Specialist with experience in insurance and healthcare

Video resume

Logistics & Customer Service Specialist with experience in insurance and healthcare
Please record a video speaking in English about your experience.

Contacto

Bogotá, Bogota D.C., Colombia
Disponible en CazVid
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Competencias

Customer ServiceIntermedio

Handled customer concerns and provided personalized insurance advice.

Logistics CoordinationIntermedio

Managed delivery and pickup requests, prioritizing and resolving logistical challenges.

Effective CommunicationIntermedio

Utilized communication skills to resolve customer issues and support sales activities.

Problem-SolvingIntermedio

Addressed customer and logistical challenges through effective problem-solving techniques.

Sales SkillsIntermedio

Leveraged sales techniques to assist customers in insurance policy selection.

Educacion

Industrial Engineering
Universidad Jorge Tadeo Lozano
Completed 12/2024

Idiomas

EnglishC1
SpanishC2

Resumen

Industrial engineer with experience in insurance, healthcare, and logistics, skilled in customer assistance and operational coordination.

Logros Clave

  • Assisted customers in selecting insurance policies tailored to their needs at Aurion
  • Managed customer registration issues and ensured policy compliance at Optum
  • Gained experience working with logistics and executive solutions for large companies

Experiencia

Sales Representative

Aurion
08/2023 - 12/2024

Helping customers find the best insurance policy tailored to their specific needs., Providing personalized service by carefully listening to customers' concerns and offering coverage options that aligned with their requirements.

Logistics and Customer Service Representative

Optum
11/2021 - 08/2023

Managing and resolving customer issues related to their registration and policy compliance., Ensuring a smooth experience for customers from the moment of registration to the validity of their coverage.

Habilidades

Customer ServiceLogistics CoordinationEffective CommunicationProblem-SolvingSales Skills
Publicado en CazVid - 17 may 2026
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